Shipping Policy

At Fasense, we are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy carefully to understand our processes, including international shipping options.

Domestic Shipping (India)

1. Order Processing Time:
   • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
   • You will receive another notification when your order has shipped.
2. Shipping Charges:
   • Free shipping is available for orders above INR 999.
   • A flat shipping fee of INR 40 is applicable for orders below INR 999.
3. Delivery Time:
   • Standard shipping takes 3-7 business days depending on your location.
   • Delivery times may vary during peak seasons or due to unforeseen circumstances.
4. Tracking:
   • Once your order has shipped, you will receive an email with the tracking details.

International Shipping

1. Availability:
   • We offer international shipping to select countries. Please check the availability at checkout or contact our support team for assistance.
2. Order Processing Time:
   • International orders are processed within 2-3 business days (excluding weekends and holidays).
3. Shipping Charges:
   • Shipping fees are calculated based on the destination, weight, and dimensions of the package.
   • The exact shipping cost will be displayed at checkout.
4. Delivery Time:
   • International shipping typically takes 7-15 business days, depending on the destination.
   • Delivery times may vary due to customs clearance processes or unforeseen delays.
5. Customs and Import Duties:
   • Import duties, taxes, and fees may be applicable in your destination country. These charges are the responsibility of the customer and are not included in the shipping fee.
   • We recommend contacting your local customs office for detailed information.
6. Tracking:
   • International orders include tracking. You will receive an email with tracking details once your order ships.

Order Changes and Cancellations

• If you need to modify or cancel your order, please contact us within 24 hours of placing the order.
• Once the order is shipped, changes or cancellations are not possible.

Contact Us

If you have any questions or need further assistance, please reach out to our customer support team at sales@fasense.in or whatsapp us at +91-8799746887

Thank you for choosing Fasense. We appreciate your trust and support!

Shipping CostsOrder Issues

If you experience any issues with your order, such as incorrect items, damage during transit, or delays, please contact our customer service team immediately at [sales@fasense.in] or Whatsapp us at [+91-8799746887].

Addressing Delivery Concerns

• Incorrect Address: Please ensure that the shipping address is accurate and complete. Fasense Lifestyle Pvt Ltd is not responsible for delays or lost packages due to incorrect address details provided by the customer.
• Unsuccessful Delivery: If the delivery is unsuccessful due to unavailability of the recipient, the package may be returned to us. In such cases, we will contact you to reschedule delivery or request an alternate address.

Damaged Items

In the unlikely event that you receive a damaged item, please notify us within 48 hours of delivery. We will work with you to resolve the issue by offering a replacement or refund.

Returns and Exchanges

For information about our returns and exchanges policy, please refer to our [Returns & Exchanges Page].